"shop-teacher" (shop-teacher)
01/17/2019 at 15:21 • Filed to: Sometimes I feel like this place is a Dilbert cartoon
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"shop-teacher" (shop-teacher)
01/17/2019 at 15:21 • Filed to: Sometimes I feel like this place is a Dilbert cartoon | 3
| 22 |
I just got an email about an IT help ticket I put in May 24, 2017 asking if it is still a problem. That problem was that the only printer in my CAD lab wasn’t working. Do they actually think I haven’t been printing anything for over a year and a half?
The history of activity updates are kind of funny.
May 26, 2017: Network Guy A changed the assignee from Network Guy A to Complete Oxygen Waster Tech
June 14, 2017: Complete Oxygen Waster Tech changed assignee from Complete Oxygen Waster Tech to Network Guy B
October 11, 2017: Network Guy B changed state from awaiting input to on hold
Now today I get an email from somebody I never heard of. Hopefully whoever they hired can clean up that mess of a department. There are a few techs who are great, but the department as a whole is a nightmare to deal with.
Tripper
> shop-teacher
01/17/2019 at 15:32 |
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I’m the head of IT for my company and pretty much the only IT for 70 people. I’m appreciated here, but s ometimes I want to tell people about situations like this and be like, “you see what people deal with at most companies!”
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shop-teacher
> Tripper
01/17/2019 at 15:35 |
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Ha! Yeah, it can be pretty ludicrous sometimes.
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Tripper
> shop-teacher
01/17/2019 at 15:41 |
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You had a legitimate problem and it took years to get a response. Last night I got a call at almost 9 pm from one of our guys who left his phone on a train, and also had some problems with his son’s laptop . 5 minutes ago I dropped off his new phone and his sons laptop (fixed).
davesaddiction @ opposite-lock.com
> shop-teacher
01/17/2019 at 16:09 |
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I mean, at least they’re closing open tickets, I guess?
I don’t know. No reason to piss someone off again for something they’ve long since forgotten about.
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davesaddiction @ opposite-lock.com
> Tripper
01/17/2019 at 16:14 |
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Do you do the personal stuff out of the goodness of your heart, or to earn some good will from the ones you help with stuff like that? Seems like if the word gets out that you help with personal stuff, that could quickly spiral out of control.
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shop-teacher
> davesaddiction @ opposite-lock.com
01/17/2019 at 16:30 |
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Yeah, once it’s been say, a year ... go ahead and just close the ticket.
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shop-teacher
> Tripper
01/17/2019 at 16:31 |
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I wish you were here.
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davesaddiction @ opposite-lock.com
> shop-teacher
01/17/2019 at 16:38 |
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Oh, shit - I just realized 2017 is more than a year ago. Ha!
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shop-teacher
> davesaddiction @ opposite-lock.com
01/17/2019 at 16:51 |
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Yeah, we’re actually on the backside of year two here. My response was, “No, this is no longer an issue. I assure you, you would have heard from me many more times if my printer hadn’t been working for a year and a half :)“
Gotta include the smiley face. Whoever this new guy is, this wasn’t his fault.
vicali
> shop-teacher
01/17/2019 at 16:52 |
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shop-teacher
> vicali
01/17/2019 at 16:55 |
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Swearsie realsies, the printer I had at my first teaching job used to give that error regularly (I t meant the printer was out of paper). It was all I could do each time it happened to not shout, “PC LOAD LETTER! WHAT THE FUCK DOES THAT MEAN?”
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vicali
> shop-teacher
01/17/2019 at 17:04 |
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My standard reply when one of my
codes
crash
;
“I must’ve put a decimal point in the wrong place or something. ——, I always do that. I always mess up some mundane detail.”
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Tripper
> davesaddiction @ opposite-lock.com
01/17/2019 at 17:39 |
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It’s a mixed bag. 40% out of the goodness of my heart, 40% brownie points, %20 actual dollars. It’s already well out of control but I can manage, I rarely say no to anyone. It helps that I work for a bunch of consultants who make a lot of money. A small percentage of people take advantage of me, most people I tell not to pay me and they either leave money in my desk or drop off a nice bottle of wine, others hand me a couple hundred at the end of the year.
A couple guys have me do more serious work on their houses and cars, for that I go $150/hour.
There are a few people who are friends of friends of co workers which is where I draw the line. One guy has insisted and we agreed on $300/hour
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davesaddiction @ opposite-lock.com
> Tripper
01/17/2019 at 17:47 |
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Sounds like you’re balancing it all alright. Glad most treat you well.
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shop-teacher
> vicali
01/17/2019 at 18:14 |
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Nice :)
HoustonRunner
> shop-teacher
01/17/2019 at 21:24 |
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Did you try turning it off then on again?
(Seriously, watch the BBC show The IT Crowd. Amazing.)
Wagon Guy drives a Boostang
> shop-teacher
01/17/2019 at 21:28 |
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I’m a small cog in a fairly large IT department, and this kind of thing just annoys the hell out of me. Stuff assigned to my team gets resolved the same day if possible, and I won’t leave a ticket open like that. Of course I can’t vouch for other teams, and I know we have some sitting out there just as long without resolution.
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shop-teacher
> Wagon Guy drives a Boostang
01/17/2019 at 22:22 |
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Our IT department is a mess. There are a few good techs, but it's painfully obvious that the department as a whole has no real system in place. I can count on no hands the amount of times I've been given either a new or reimaged machine, with all the programs it's supposed to have on it. Given the dozens and dozens of times I've gotten a new/reimaged machine, you'd think at least once they'd accidentally put everything on that's needed, but NOPE.
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shop-teacher
> HoustonRunner
01/17/2019 at 22:23 |
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Ha!
In all seriousness, yes I did! The printer has stopped printing dozens of times over the years, and that was the only time turning it off and then on again didn't work.
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Wagon Guy drives a Boostang
> shop-teacher
01/17/2019 at 22:28 |
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Sadly I see a lot of that in the IT industry. I’m happy in that the area I’ve made my way in to is more Network operations than desk-side support, though we do touch on that as the only after-hours IT in residence. I supervise the overnight shift, so we get anything and everything, but I refuse to let issues just lie there without action or resolution.
I almost went for the helpdesk/desk-side support supervisor job, but I didn’t want to take the pay cut to deal with the extra crap.
AMGtech - now with more recalls!
> shop-teacher
01/18/2019 at 09:59 |
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You got a response! I'm jealous! My IT department just closes my tickets without even trying to resolve anything.
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shop-teacher
> AMGtech - now with more recalls!
01/18/2019 at 10:03 |
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Ha! I have experienced that as well here.